The Insurance Consumers’ Association of Nigeria (INSCAN) was formed to protect the interests of Insurance Consumers in Nigeria and to expose the immense benefits of Insurance to the Nigerian populace.


Our Roles
1) To speak for the Aggrieved on Insurance
2) To educate the public on Insurance
3) To safeguard the Insurance premium
4) To secure value for the premium paid
5) To support the Insurance Industry to grow
6) To provide Insurance Information & Statistics
7) To create Job Opportunities in Insurance
8) To manage Volunteer Insurance Crusaders


Who is an INSCAN Member?
An INSCAN Member is that individual, family or corporate body who is insured, may later be insured, whose loved ones have or may become victims of accidents or who has or may have any matter to resolve or clarify on Insurance now or in the future. INSCAN also provides the opportunity for the non-insurance professionals and those who are able to see some linkages between their businesses/jobs/profession and Insurance to make inputs to the conduct of Insurance business in Nigeria.

Note: A member cannot be a serving Insurance Practitioner, engaged in Insurance Agency, Broking, Underwriting, Loss Adjusting, Reinsurance, Insurance Regulation or Insurance Market Associations.

Membership of INSCAN is drawn from two (2) sources:

a) Volunteer Members – These are members who join INSCAN without having any claim, complaint or grievance against any Insurance Practitioner or Institution. At this level, you are a Volunteer Insurance Crusader (VIC) to serve under any of the following six (6) platforms.

i. Volunteer Insurance Promoter (VIP)
ii. Insurance Crusade Lawyer (ICL)
iii. Insurance Crusade Press (ICP)
iv. Volunteer Fire Fighter (VFF)
v. Insurance Crusade Technician (ICT)
vi. Related Support Service Provider (RSSP)
You may as well decide to be a non-service providing member.

b) Contractual Members – These are members who join INSCAN because they have grievances with Insurance Institutions or individuals and organizations who failed to comply with the obligations to provide Insurance.


Benefits of being an INSCAN member
1. Free advisory services on insurance matters.
2. Complaints handling in the event of Denial, Delay or Inadequacy of Claim Payment, Breach of Insurance Contract, Delay in documentation, Non-remittance of Premium, Denial of refund, or Poor customer service.
3. Legal assistance in court for unresolved claims cases.
4. An opportunity to take part in any of our Insurance volunteer services – fire-fighting, insurance clinics, insurance promotion, insurance assembly.
5. An opportunity to further your technical and professional success, especially if you are engaged in Law, Journalism or Construction.
6. Training on Insurance Laws, Products and Practices that will enable you enlighten yourself, friends and neighbours on Insurance Contracts.


Conditions for INSCAN Membership
1. Permanent Residence in Nigeria.
2. Gainfully employed or in-between jobs.
3. Possess the ability to purchase Income Protection Insurance worth at least
N5, 000.00/annum.
4. Sufficient educational background to appreciate ongoing learning in financial services operations.